Degraded Availability of AI Features in us-east-1 Due to Cloudflare Network Performance

Incident Report for Sisense Service Page

Resolved

This incident has been resolved.

Posted Aug 21, 2025 - 12:53 PDT

Update

We are continuing to work on a fix for this issue.

Posted Aug 21, 2025 - 12:06 PDT

Identified

We are currently experiencing degraded availability of certain AI-powered features, including Natural Language Queries (NLQ), in the us-east-1 region. This is related to ongoing network performance issues reported by our security provider (Cloudflare), as noted on their status page: https://www.cloudflarestatus.com/incidents/d9n3g1vnxdd2

All core Sisense services remain fully operational. Only AI-related functionality is impacted, and customers may encounter intermittent errors or unavailability when using these features.

Our engineering team is actively monitoring the situation and working with Cloudflare to track their progress toward resolution. We will continue to provide updates and confirm once AI feature availability has been fully restored.

Posted Aug 21, 2025 - 11:50 PDT

This incident affected: Sisense Managed Service.