2:00 PM EEST The fix was verified, and the service was confirmed as fully operational.
Root Cause: The outage was corrupted configuration in the AI Shared Gateway Service, affecting its ability to handle Assistant-specific traffic.
We sincerely apologize for the impact this had on your workflow. We are currently reviewing our gateway capacity and alerting thresholds to prevent a recurrence of this specific issue.
Posted May 13, 2026 - 03:47 PDT
Monitoring
Our engineering team applied mitigation steps and re-applied configuration to clear the gateway bottleneck and restore the flow of traffic.
Posted May 13, 2026 - 03:46 PDT
Identified
Following a technical investigation, the issue was traced back to the Shared Gateway Service, which was preventing requests from reaching the AI processing engine.
Posted May 13, 2026 - 03:44 PDT
Investigating
Please be aware that on May 11, starting at 10:30 AM EEST, we experienced a service outage affecting the AI Assistant. During this window, users across all accounts may have experienced non-responsive behavior when attempting to create charts or submit general queries to the Assistant.
Posted May 13, 2026 - 03:42 PDT
This incident affected: Sisense for Cloud Data Teams and Sisense Managed Service.